Shipping is via Australia post with tracking. Estimated Australia Post transit times are 2-8 business days. Once your parcel has left Little Pouts, we are not responsible for transit times. Upon posting you will receive an email with your tracking details. Any postage queries regarding transit, time frames and delays should be queried with Australia Post using your tracking number.
Ready to ship items are dispatched within 2 business days from the Gold Coast, Queensland. Personalised and made to order items are completed within 2-6 weeks plus shipping times.
Please ensure your postal address is correct at checkout. We will not be responsible for incorrect supply of your postage address.
Refunds and returns are not available on custom items or change of mind purchases.
If your item is faulty or damaged it may returned for a replacement or refund. To be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached.
Once your faulty/damaged item is returned, received, and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
We only replace items if they are defective or damaged. If you need to exchange it for the same or similar item, send us an email at firstname.lastname@example.org.
Please use tracking when returning your item. Unless faulty or damaged, shipping costs are to be paid by the customer.
Contact us at email@example.com for questions related to refunds and returns.